Monday, May 31, 2010

Job Opening For Technical Support Executive In Dell International Services


Experience:0-5 years         Dell-Services3

Job Title: Technical Support Executive

Location: Bangalore

Education: BE,BTECH-65%

Name of the Company: Dell International Services

Job Description:

Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.

Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines

Escalate problems when unable to resolve customer issues.

Log and sufficiently document all contacts with customers in designated tools.

Identify and provide input on unique or recurring customer problems.

Be a champion of Dell specific tools, Customer Care Procedures.

Provide Dell Solution Network feedback at all times.

About the Company:

Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Address:

Dell International Services

Challaghata village, Varthur Hobli, Kormangla

Inner Ring Road,

BANGALORE,Karnataka,India 560036

Phone.No:9620241752

Contact Person:Chaitra

Reference ID:
Technical Support

Email Id: Chaitra_V_C@dell.com

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