Job Opening For Technical Support Associate In Konylabs IT Services Pvt Ltd.

Experience:0 - 2 Years

Job Title:Technical Support Associate

Location:Hyderabad

Compensation:Rupees 2,00,000 - 4,00,000

Education:UG - Any Graduate - Any Specialization,PG - Any PG Course - Any Specialization

Name Of The Company: Konylabs IT Services Pvt. Ltd.

Job Description:

Job profile:

Handle customer and technical challenges for the services

Ownership for all issues in the handled shift

Manage customer communications both voice and email

Maintain service level as per the commitments

Escalate and follow up with customer for support issues

Generate reports and report to the lead.

Ensure implementation of quality system and maintain quality/ system procedures

Give timely feedback with a view towards improving operational and individual efficiency

Strict adherence and to compliance with the existing Information Security Policy

Troubleshooting on Tomcat Apache (Servers), Databases (preferably MySQL) and awareness in Java and XML

Company Profile:

Kony Solutions was formed in 2007 around the vision that mobile devices and their capabilities will continue to grow at a rapid rate and be the key drivers in the next revolution in customer interaction. Our mission is to develop the technologies and applications to facilitate and accelerate customer engagement at any point and time via any mobile operating system.

Global brands entrust Kony Solutions with providing mobile presence and commerce. We have engagements with a number of industry leaders in travel, automotive, financial services, media, commerce and more. These are customer-centric companies who have large volumes of customers and handle high volumes of sensitive data.

Our technology enables a Write Once, Run Everywhere technology, while optimizing the functions and user experience of each device's native capabilities. Because we deliver a differentiated, hosted, and managed mobile solution, our customers do not need additional IT infrastructure. Kony removes the complexity and cost of mobile programs and enables enterprises to offer a rich mobile experience simultaneously across multiple extensible clients (on-device applications, device-optimized mobile websites, SMS/MMS, web gadgets, and desktop applications), thus reaching the greatest number of mobile users.

Reference ID:KONY/TCHSUP/MAY10

Email Address:hemanth.gentela@konylabs.com, ranjit.dadigela@konylabs.com