Experience:0-5 years 
Job Title: Technical Support Executive
Location: Bangalore
Education: BE,BTECH-65%
Name of the Company: Dell International Services
Job Description:
Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
Identify and provide input on unique or recurring customer problems.
Be a champion of Dell specific tools, Customer Care Procedures.
Provide Dell Solution Network feedback at all times.
About the Company:
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Address:
Dell International Services
Challaghata village, Varthur Hobli, Kormangla
Inner Ring Road,
BANGALORE,Karnataka,India 560036
Phone.No:9620241752
Contact Person:Chaitra
Reference ID:Technical Support
Email Id: Chaitra_V_C@dell.com
Job Title: Technical Support Executive
Location: Bangalore
Education: BE,BTECH-65%
Name of the Company: Dell International Services
Job Description:
Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
Identify and provide input on unique or recurring customer problems.
Be a champion of Dell specific tools, Customer Care Procedures.
Provide Dell Solution Network feedback at all times.
About the Company:
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Address:
Dell International Services
Challaghata village, Varthur Hobli, Kormangla
Inner Ring Road,
BANGALORE,Karnataka,India 560036
Phone.No:9620241752
Contact Person:Chaitra
Reference ID:Technical Support
Email Id: Chaitra_V_C@dell.com
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